Shipping & Handling

SHIPPING & HANDLING

All in stock items will ship within 3 business days of ordering. (See below for Business Hours/Holiday Schedule.) Our goal is to process your order as soon as possible so we are unable to edit or change your order. If you need us, please contact us at rosynookshop@gmail.com 

Salt Lake City local pick up is available - please send us a message at rosynookshop@gmail.com to coordinate. 

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ORDER TRACKING

Once your order has been processed and packaged, a shipping label will be created and you will automatically receive an email with tracking information - please refer to this email. If for some reason you are unable to find this information - please contact us at rosynookshop@gmail.com with your order number and request. 

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UNITED STATES

Currently we ship to all 50 states, Washington D.C., and P.O. Boxes. Shipping costs vary by weight.  

On average shipments arrive within 2-5 business days after your shipping label has printed. Shipments are sent from Utah. The further you live from Utah, the longer your package may take. Please contact us at rosynookshop@gmail.com if you need your package expedited. 

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SALES TAX

We collect sales tax for all purchases made in Utah.

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Broken or Damaged Goods

Upon receiving your order if your goods have been broken or damaged please reach out within 5 business days to rosynookshop@gmail.com with a photograph of proof - this is needed for our records and the postal service.

If we have your product in stock we will send you a replacement as soon as possible. If we do not have your product in stock we will refund you the amount of your product. 

BUSINESS HOURS & HOLIDAY SCHEDULE

Business Hours: Monday - Friday 8am-5pm MST

Holiday Schedule: 

Closed: New Years Eve, New Years Day (Day observed,) Memorial Day, Independence Day. Labor Day, Thanksgiving Day & Following Friday, Christmas Eve, Christmas Day (day observed.) 

Winter 2020/2021 Holiday- Our shipping department will be closed December 21, 2020 - January 1, 2021. All orders made from December 21st - January 1st will start shipping on January 2nd, 2021.